It was also nominated for the 15th annual Webby Awards. Ideeli is an online retailer that offers limited-time sales of brand name products.
Founded in , ideeli is now ranked by Inc. Jason Faria is the Director of Customer Service at ideeli. Mailgun provides a web service for integrating email inboxes into web apps through a simple and intuitive API. Mailgun was part of the Winter Y Combinator a Silicon Valley startup incubator class and rapidly gained traction among developers.
In August of , Mailgun was successfully acquired by Rackspace to provide Rackspace hosting customers with cloud-integrated email services. Oodle is an online shopping and marketplace provider based in San Mateo, California.
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Founded in , Oodle operates a network of online marketplaces with more than 15 million monthly unique users and is considered the largest classifieds aggregator. Oodle powers entities such as Facebook Marketplace, ForRent. In December of , Oodle was acquired by home shopping giant QVC to extend home shopping into the social realm. Outright provides a simple online bookkeeping application for small businesses, entrepreneurs, and the self-employed. Founded in , Outright is considered one of the most customer friendly apps for small business needs with over , customers.
In July of , Outright was acquired by GoDaddy to further help small businesses grow. The two companies are now committed to providing easy-to-use, affordable solutions for small businesses. Stripe is one of the fastest growing startups based out of San Francisco, California focused on making accepting payments online easier.
When asked how Stripe is different from PayPal or other online payment platforms, Stripe answered: "It doesn't suck". Michael Schade is head of customer support at Stripe. Twice is a startup in the online secondhand clothing space. Items sent in by Twice sellers are professionally evaluated, photographed, and marketed.
Founded in by Noah Ready-Campbell and Calvin Young, Twice is rising in popularity and expanding its brand coverage at a rapid pace. Lauren Heminez is the face of Twice, a one-woman customer support operation. She is the community manager, the customer support superstar, and the friend you can always rely on. Twilio provides a cloud communications solution that allows developers to make and receive phone calls and send and receive text messages through a web-based API.
The ideas, thoughts, and strategies outlined in this book are not the only ways to go about setting up outstanding customer support teams and cultures. Take everything with a grain of salt as these are simply a condensation of things that have worked for us and our partners. We didn't write this book for it to be a one-size-fits-all because we're aware that every company has its own starting points and circumstances. We don't know.
This book might be the perfect companion for those of you who are just starting to think about customer support and want to do it right from the get-go. On the other hand, if you're the manager of an enterprise support center, then the usefulness of our content might be severely limited. However, we're sure you'll be able to pick up a few things here and there to illuminate what you're currently doing.
Some of the ideas we've accumulated from highly successful companies will surely satisfy your sense of curiosity. If you're thinking about implementing something in the way we've outlined, just take precautionary measures and make sure it's aligned with your goals and interests. Yes we are. We're avoiding complexity on purpose because we don't believe customer support needs to be complicated.
And we're not claiming to know everything there is to know about building customer support teams at multinational corporations.
What we do know is that building a support team shouldn't be mind numbingly hard if you want to start small, start right, and still be able to deliver awesomeness. Even big companies are rethinking their customer support strategy. Talking to more customers in more intelligent ways is guaranteed to help adapt your business to changing times. This book is about looking at customer support under a different light, running your team at a different pace, and cutting out the excess noise that is so prevalent in call centers.
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Companies we highlight in this book will help you see how some of the things they do in large team settings can still reflect a lean mentality. There's no need to gut everything you have and start fresh. Take some time to evaluate the ideas presented in this book and see if there are low hanging fruits that you can pick off without heavy investments. Think bite-sized chunks. If you want to be experimental and bold we welcome you to internalize some of these ideas and start incorporating them into your daily routine.
A big part of building great support teams and cultures is having the ability to incorporate all facets of the business into your routine. Companies debuting games at the Electronic Entertainment Expo illustrated effective use of hype, timing and brand sincerity. Next Article -- shares Add to Queue. Jayson DeMers. Guest Writer. June 23, 6 min read. Opinions expressed by Entrepreneur contributors are their own. More from Entrepreneur.
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I confirm that I am over the age of 16 and consent to the collection of the above data. Entrepreneur members get access to exclusive offers, events and more. Login with Facebook Login with Google. Don't have an account? Sign Up. First Name. In The Vibe Gary Bertwistle shares his secrets, stripping away the jargon and highlighting the essential thinking required before you spend time, money and energy on promotion and advertising. Whether you're a commercial, industrial, retail or service company, this book gives you the tools to create a powerful brand in the minds of your customers.
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Easy to understand, practical and relevant for businesses of all sizes, with real examples of Australian businesses -- The Vibe is what every brand needs! Great wisdom, simply told by one of Australia's branding gurus. Easy to understand, practical and relevant for businesses of all sizes, with real examples of Australian businesses - The Vibe is what every brand needs!
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